Stacy M. Schneider

 

Experience

2009-2013

THD at Home Services, Inc.

Golden Valley, MN

Project Supervisor

§         Recruiting, hiring, training and managing 5 Project Coordinators.

§         Management of installation functions and job processes.

§         Managing customer and associate scheduling processes to ensure utmost efficiency.

§         Managing the job process to ensure the timely flow of all projects through our active job and service reports.

§         Responsible for resolving customer affair and service issues.

§         Driving customer satisfaction – VOC rating.

§         Meeting and exceeding performance standards metrics relating to a timely completion of job such as BLOG% and Plan% on a weekly and monthly basis.

§         Tracking of returned, unused products to vendors and ensuring proper credit is received from vendors. 

§         Managing all Accounts Receivable to ensure we collect balances owed in a timely matter and ensuring each project coordinator follows the proper collections process. 

 

2002-2009

THD at Home Services, Inc.

Golden Valley, MN

Project Coordinator

§         Responsible for the coordination and administrative functions related to the entire installation process.

§         Serves as the primary contact for installers, customers, field inspectors, branch support and local distributors.

§         Maintains detailed records to include accurate filing and updating of the Lead Management System.

§         Manages accounts receivable, collections and missing settlements.

§         Log and track installations as well as any customer complaints related to the installations. 

§         Deliver above and beyond customer service to homeowners and internal staff.

§         Perform other office functions in absence of the Office Administrator and other duties that may be assigned.

 

2002-2002

USA Relay

Sioux Falls, SD

Communication Assistant

§         Convey every phone call with full content.

§         Maintain client confidentiality.

§         Good communication skills.

§         Excellent typing skills.

 

1999

Citibank

Sioux Falls, SD

Certified Customer Service Representative

§         Completed seven weeks of Customer Service Training.

§         Perform general office responsibilities, including data entry, typing and filing.

§         Handle customer transactions, cross-sell bank products, and resolve customer issues.

 

Education

1998-1999                                                           Black Hills State University                                                             Spearfish, SD

§         Completed generals.

1994 - 1998                            Lincoln Senior High School              Sioux Falls, SD

§         High School Diploma

 

Computer Skills

Versed in:  Microsoft Word, Excel, PowerPoint, Outlook, data entry and able to type 100 wpm

 

4733 florida ave n • crystal, MN 55428 • Phone: (605) 351-8269

• E-Mail: stacys79@hotmail.com •